FAQs

Free Shipping for Linen Lovers everyday.
Optional transit insurance is available via Checkout.
Gift cards are delivered using Registered Post and will incur a $2.50 postage fee.
International orders can be processed on request.

All purchases are generally shipped within 1 business day.
Delivery by Australia Post will normally occur within:
1 - 4 working days (VIC and NSW)
4 - 6 working days (TAS, SA and QLD)
6 - 9 working days (WA and NT)

If you are not satisfied with your purchase, or if the product is faulty, simply return the product to our online team or to one of our stores, along with a proof of purchase, for a full refund or exchange. Restocking fee may apply if change of mind.

For all enquiries call our customer hotline on (+61) (03) 9792 1540 Monday to Friday 9.00am to 5.00pm (AEST) or via email, info@manchesterhouse.com.au.

Please contact our online team on (+61) (03)9792 1540 to log your return.

Manchester House
P O BOX 1168
Clayton South 3169
Victoria Australia

Upon receipt of your return, we will process a credit note, refund or exchange, depending on what you require. Returns by mail may take 2 weeks minimum to process and notification will be by email.