Frequently Asked Questions
Shipping is free Australia wide, with no minimum spend. If you’d like extra peace of mind, optional transit insurance is available or Express postage at extra cost at checkout
Most orders are dispatched within 1 to 2 business days. You can also check the estimated dispatch time for individual items on the product page, cart page or checkout page. Estimated delivery times are:
- 1 to 4 working days to VIC and NSW
- 4 to 6 working days to TAS, SA and QLD
- 6 to 9 working days to WA and NT
We accept PayPal, Visa, Mastercard, Shop Pay, Google Pay and Apple Pay.
Apple Pay is only available on Apple devices (iPhone, iPad or Mac) using the Safari browser, with a card set up in Apple Wallet. It won't appear on Windows, Android or other browsers.
We use Australia Post, Aramex, CouriersPlease, TNT and FedEx to deliver orders. We may also work with additional courier services in the future.
Yes, we accept international orders. For more information, please refer to Section 6 of our Terms and Conditions.
Our customer support team is available by phone Monday to Friday, 9:00 am to 5:00 pm AEST, and by email 24/7, 365 days.
If your product is faulty or you are not satisfied with your purchase, you may be eligible for a return, refund or exchange. For more information, please refer to Section 8 of our Terms and Conditions.
Please email us to let us know that you wish to return an item. For more information, please refer to Section 8 of our Terms and Conditions.
Phone: (+61) (03) 9792 1540 - Monday to Friday, 9.00am to 5.00pm (AEST)
Email: info@manchesterhouse.com.au - 24/7, 365 days
Only one discount code is allowed per transaction. Our system does not support stacking or combining multiple coupons, promotional codes, or automatic offers on a single order. Please apply your best or preferred code at checkout
Our store now uses passwordless login for enhanced security and convenience. Whether registering a new account, logging in or checking out, simply enter your email address and we will send a secure, temporary verification code directly to your email. No password is required.