Terms and Conditions

1.1 Acceptance. By using this website, you are deemed to have accepted these terms and conditions. These terms, together with your purchase order, are the entire contract between you and us concerning the website and the supply and purchase of products. The contract can only be varied if we agree in writing or by email.

1.2 If you disagree. If you do not agree with these terms, do not use or access this website. If you have any questions about them, please contact our customer service team before placing an order.

1.3 Changes to these terms. We may amend these terms from time to time. Amended terms take effect when posted on this website, and you are deemed to accept an amendment if you use the website after it is posted. It is solely your responsibility to check these terms carefully before you place an order.

These terms apply between you and Manchester House when you purchase items from us through our website. Your statutory rights are not affected or removed by these terms.

2.1 Private and domestic use only. Your contract for purchases through www.manchesterhouse.com.au is with Manchester House. You agree that all items you purchase are not for resale and are for your own private and domestic use only.

2.2 Age. You must be at least eighteen years old to use this website. If you are under eighteen, you may only use it under the supervision of your parent or legal guardian. If you do not qualify, please do not use the website. If Manchester House suffers any damage or loss from a transaction entered into by a minor, we may seek compensation from the minor’s parent(s) or guardian(s).

2.3 True details. You warrant that all personal details you give us for your purchase are true, accurate, current and complete in all respects, that the credit or debit card you use is yours, and that you have sufficient funds to pay in full for the products you order.

2.4 Fraudulent transactions. It is a crime to use a false name or a known invalid or stolen credit card to place an order. Anyone who deliberately enters a fictitious or erroneous order will be prosecuted to the fullest extent of the law.

2.5 Updating your details. If your personal details change, it is your responsibility to tell us as soon as possible so we can update them before your order is dispatched.

2.6 Communication. You agree that we may contact you by email.

2.7 Our right to terminate. We may terminate your purchase contract, and suspend or terminate your access to this website, without prior notice if:

1. you breach any of these terms;
2. you fail to pay in full when payment is due;
3. you fail to give us sufficient personal information within a reasonable time after we ask for it; or
4. we have reason to suspect that you have engaged in, are about to engage in, or are involved in fraudulent or illegal activity on Manchester House.

2.8 Accuracy of information and corrections. This website exists to sell our goods and services, and gives information on our products specifically and on similar products in general terms. We endeavour to keep this information accurate, but we do not warrant that it is free from error, and we may make corrections when appropriate.

3.1 All prices are in Australian dollars and include Goods and Services Tax (GST). Prices were current when published on the website.

3.2 We may amend the price of any product at any time without prior notice.

3.3 Promotional offers are valid strictly between the dates specified. Promotional stock may sell out quickly (and often does), and raincheques do not always apply to items listed on our website.

4.1 All information you give us when ordering must be true, accurate, current and complete.

4.2 All product measurements are approximate.

4.3 Acceptance of orders. All orders are subject to our acceptance and to product availability. If we cannot accept your order, we will email you the reasons.

4.4 Insufficient stock. If we do not have enough stock to deliver your order, we will notify you with options to refund or exchange to other goods.

4.5 When a contract exists. No contract for the sale of any product exists between you and Manchester House until we accept your order by dispatching the product. We will then email you to confirm our acceptance.

4.6 Confirmation email. The confirmation email goes to the email address in your order form. It sets out the products ordered, payment method, total cost (including GST, shipping and handling), estimated delivery times, parcel tracking number (if applicable) and your nominated delivery address.

4.7 Checking your details. It is your responsibility to check that the details in the confirmation email are accurate. If any are incorrect, please email us as soon as possible.

4.8 Non-refundable products. Some products cannot be returned for change of mind. See the Product Exclusion List in clause 8.2. Choose carefully before you buy.

We accept the following payment methods:

• PayPal
• Visa or MasterCard
• PayPal Buy now pay later with pay in 4
• Apple Pay
• Google Pay
• Shop Pay

5.1 All credit and debit cardholders are subject to validation checks and authorisation by the card issuer.

5.2 If PayPal refuses to authorise payment to us, we are not liable for any delay or non-delivery of your order.

5.3 Until you submit an order, you can remove items from your shopping cart at any time.

5.4 All orders must be paid in full before the goods are dispatched from our warehouse.

We will confirm receipt of your order and full payment by email. We commission our trusted courier partners to deliver on our behalf.

6.1 Dispatch. We endeavour to dispatch your order within 1 to 2 business days after your full payment is credited to our account. You can also check the estimated dispatch time for individual items on the product page, cart page or checkout page. If we are waiting on stock for an item that is temporarily out of stock, we will email you an expected dispatch date.

6.2 Multiple-item orders. If some items in an order are out of stock, we will email you and hold the dispatch until all items are available, unless you specifically ask us to send your order in instalments.

6.3 Tracking. Once your order is dispatched, we will email you a tracking number so you can follow its progress through our trusted courier partners’ website.

6.4 Delivery times. Delivery periods are approximate. We do not guarantee that your order will arrive on time.

6.5 Delivery address. Your order will be delivered to the address you gave in your order. Once your order has been processed and dispatched, we cannot redirect it to a different address. We are not responsible for any delay caused by an incorrect or incomplete address. If the courier returns the goods to us because of a wrong address you provided, you must pay a second delivery charge and return to sender fee.

6.6 Recipient. Anyone at your delivery address who receives the goods is presumed by the courier and Manchester House to be authorised by you to receive them. If you want to nominate a particular recipient, please contact us before you pay.

6.7 International delivery. If your delivery address is outside Australia, you may be liable for import duties, taxes and customs clearance charges, which are levied when the parcel arrives in that country. We strongly suggest you contact the relevant customs office for its current policies before ordering. All international shipments may be subject to cross-border inspection by customs authorities.

7.1 Cancellation by you before dispatch. If your order has not been dispatched from our warehouse, you may cancel it by emailing us a cancellation marked “URGENT CANCELLATION”. Include your name, address, the products ordered and the order number. If you want to cancel within three hours of placing the order, email info@manchesterhouse.com.au so we can act immediately.

7.2 Cancellation after dispatch. If you want to cancel after your order has been processed and dispatched, you must wait until you receive the products and then follow our returns procedures. You are fully liable for the shipping and handling costs, because the delivery has been carried out by the logistics company. You must also pay to send the products back to us, unless the return is due to our error.

7.3 Refund on confirmed cancellation. Once we confirm your cancellation and the returned products are in the same condition as when delivered (in the original packaging, including the cardboard folded between the products and the inserts), we will re-credit the amount owed to you, less shipping and handling costs, to the credit or debit account you paid from, within a reasonable time.

7.4 Cancellation by us. We may cancel any part of an order (including an order we have already accepted) at any time, without liability to you, if:

1. the products are not available;
2. there is an error in the price or product description on the website; or
3. we reasonably believe the order was placed in breach of these terms.

If we cancel an order, we will email you a notice of the cancellation.

8.1 Your rights under the Australian Consumer Law. You are entitled to a refund, replacement or credit if a product has a major problem, meaning it is:

1. faulty, defective, damaged or unsafe;
2. significantly different from the sample or description; or
3. not fit for its intended purpose.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired within a reasonable time, you can choose a refund or replacement. See the Australian Competition and Consumer Commission website, https://www.accc.gov.au, for more information. For change-of-mind returns, see clause 9.

8.2 Product Exclusion List. Under the health act, pillows, quilts (also called duvets or donnas), underlays (or underblankets), bed toppers (or mattress toppers), pillow protectors and mattress protectors are non-refundable unless faulty. You cannot return these items under our change-of-mind policy, even if unused. It is your responsibility to choose carefully before you buy.

8.3 Returns and exchange procedure.

1. All returns and exchanges must be made within fourteen days after you receive the products.
2. Products must be unused and unwashed, and in their original packaging (including the cardboard folded between the products and the inserts).
3. Before returning goods for an exchange, refund or credit, email info@manchesterhouse.com.au and we will send you step-by-step return instructions. Mark your email “RETURNS REQUEST” or “EXCHANGE REQUEST” as appropriate.
4. Include in your email: your name, contact details, address, original order number(s), products ordered, date of purchase and your reasons for the return or exchange.

8.4 Faulty or incorrectly shipped products. If a product is faulty or was incorrectly shipped through our error, you have up to fourteen days from the date of dispatch to claim an exchange, replacement or refund. Our customer service team will arrange replacement stock to be dispatched to you if necessary.

8.5 Completion. Once we receive your return, a member of our customer service team will complete the process.

The Australian Consumer Law does not require us to provide a refund or replacement for a change-of-mind return. We will still accept the return if:

1. the products are unopened, unused and unwashed;
2. the products are in their original, undamaged condition and packaging (including the cardboard folded between the products and the inserts); and
3. the products are not on the Product Exclusion List (clause 8.2).

9.1 All change-of-mind returns and exchanges must be made within fourteen days after you receive the products.

9.2 You are fully responsible for the postage cost of the delivery you received, and you also bear the postage and packing costs of the return.

9.3 A 30% restocking fee applies to all free postage or free delivery items.

9.4 Before returning goods, email info@manchesterhouse.com.au to get step-by-step instructions. Mark your email “CHANGE-OF-MIND RETURNS REQUEST” and include your name, contact details, address, original order number(s), products ordered, date of purchase, and your reasons for the return or exchange.

9.5 Once we receive your return, a member of our customer service team will complete the process.

10.1 Except as set out below, we do not accept liability for errors or omissions on our website. We may change information, prices, specifications and descriptions of listed goods, products and services.

10.2 To the maximum extent permitted by Australian law, Manchester House excludes all liability for any direct or indirect loss, consequential loss, damage, harm, cost or expense, however or wherever sustained, including any that results from the following:

1. Product unavailability. If a product displayed on the website becomes unavailable at any time, we are not responsible for fulfilling an order for it.
2. Pricing errors. If we discover an error in the price of goods you ordered, we will tell you the correct price before completing your order. We are not obliged to fulfil an order for a product advertised at an incorrect price. You may either confirm the order at the correct price or cancel it.
3. Image discrepancies. We have taken every step to provide accurate product images. However, factors such as internet browser settings and monitor colour contrast mean we cannot be held liable for colour differences between the actual product and the images on our website.
4. Delivery delays. We have no liability for any delay in delivery, or any matter, to the extent it is caused by an event outside our reasonable control, including postal strikes, labour disputes, malicious damage, lock-outs, riots, civil commotion, acts of God, war, flood, fire, governmental actions, wrong item(s) shipped to you and any other similar incident.
5. Wrong or defective items. If you receive goods that are not what you ordered, are defective or damaged, or are a different quantity from your order, email us within seven days after receiving them. We will then rectify the problem as soon as possible and give you instructions on how to return the goods.
6. Internet fraud. We have taken every reasonable measure to prevent internet fraud and to store customer data as securely as possible. We are not liable in the unlikely event of a breach of our secure computer servers.
7. Access and use of our website. We endeavour to maintain the security of our website and the data we collect, but we do not warrant that the website or its servers will meet your online safety requirements or will be uninterrupted, timely, error-free or virus-free. We are not responsible or liable for any loss of content or material uploaded or transmitted through our website and server. You agree that we are not liable to you for any indirect, incidental or consequential loss or damage of any nature, however arising, including from:

a. use or misuse of the website or any material on it by you or other users, or the statements or conduct of other users on or through the website;

b. unauthorised access to or alteration of your transmissions or any of your personal information or material;

c. loss of confidentiality of your information or material transmitted to or from the website;

d. any defect, technical problem or computer virus attached to or arising from the website or server; or

e. any injury or illness you or any other person sustains as a result of using the website.

10.3 Warranties. To the maximum extent permitted by Australian law, we disclaim all warranties of any kind, express or implied, in relation to the products sold on our website. You remain fully entitled to your statutory consumer rights and guarantees under the Australian Consumer Law. Manchester House does not limit or exclude those rights.

We accept no responsibility for any damage or loss you suffer from using our website, from relying on any information on it, or in relation to any material on another website referred to or accessed through a hyperlink on our website (a “Third Party Website”).

Our website may contain links to Third Party Websites and advertisements for third-party products or services.

11.1 These links and advertisements are not recommendations or endorsements by Manchester House. We are not responsible for the content or functionality of those websites or advertisements, and have no liability in connection with them.

11.2 We are not liable for any direct or indirect loss or damage alleged to have occurred, or that has occurred, from your use of Third Party Websites, their products or services, or their advertisements. Direct any concerns to the third party concerned.

11.3 We do not warrant that this website or any of its material is virus-free. You should take your own precautions, and we accept no responsibility for any harmful code introduced into your system by using this website.

11.4 We strongly recommend that you take care and read the privacy and security statements of any third-party website you visit. You access them at your own risk.

11.5 Links to external entities are not covered by our Privacy and Security Policy. These terms cover only the domain https://www.manchesterhouse.com.au/.

12.1 All material on this website is the property and copyright of Manchester House or, for some material, of its third-party licensors. Trademarks or product images belonging to third parties may also be displayed in product highlights and descriptions.

12.2 You may download content, data and product information only for products you genuinely propose to buy (even if you do not end up buying them), and only for your own individual and non-commercial use. This permission does not give you the right to use any content, logo, trademark or design in that material without the prior written permission of Manchester House and the relevant copyright owner.

13.1 By using this website, you agree to abide by all applicable laws, regulations and codes of conduct. You also agree to indemnify Manchester House, our employees, directors, agents and suppliers against all liability, loss, damage, demands, costs and expenses claimed by a third party as a result of or in connection with:

1. your use, misuse or abuse of our website;
2. your conduct on our website; or
3. use by any other person who accesses the website using your shopping account or personal information.

13.2 You may not amend or distort the information on our website or cause it to be used for any unlawful purpose. You must not misuse or abuse this website to:

1. send unsolicited emails or spam via our website or as though from our website;
2. harass, threaten, defame, abuse, belittle or otherwise offend other users of our website, including us; or
3. transmit anything containing computer viruses, codes, files or programs designed to interrupt, limit or destroy the functionality of this website or other computer hardware or software.

13.3 You will indemnify Manchester House for any loss, damage or costs we incur in connection with your misuse or abuse of our website or your breach of these terms.

To keep our website family-friendly, we regularly monitor all user-generated content (such as product reviews and blog posts). We will moderate or remove any content or commentary we consider offensive, abusive, slanderous or defamatory.

We may amend, suspend or discontinue the website or any page of it, and terminate your access to part or all of it, at any time. If we amend, suspend or discontinue the website or any page, we may post a notice on the website.

We collect and use any personally identifiable information you submit through or in relation to this website in full compliance with our Privacy and Security Policy, which forms part of these terms. You can read it at https://cutzq6-ww.myshopify.com/policies/privacy-policy

Although our Privacy and Security Policy governs our use of your personal data, we also retain the right at all times to monitor, retain or disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.

17.1 No waiver. A waiver by us of one breach is not a waiver of any earlier or later breach. Our failure or delay in exercising or enforcing any right under these terms does not waive our right to enforce it.

17.2 Severance. Each provision of these terms applies separately and survives even if another provision is held to be invalid, void, unlawful, inapplicable or unenforceable in any circumstances. Any provision so held is severed from these terms and does not affect the validity or enforceability of the rest.

These terms are governed by and construed in accordance with Australian law, and you irrevocably submit to the exclusive jurisdiction of the courts of Australia.